Refund Policy — MockPoint

1. General Terms

1.1. This Refund Policy applies to all purchases made through the MockPoint platform.

2. Refund Eligibility

2.1. Refunds are available if:

• The credential was not used (the User did not log in with the credential to start a test), and
• The request is submitted within 7 days of purchase, or
• Technical issues on MockPoint's side prevented the User from taking the test.

2.2. Refunds are not available if:

• The credential was already used to start a test, or
• More than 7 days have passed since purchase (except in cases covered by §2.3), or
• The User did not complete the test due to their own circumstances (poor internet connection, device issues, insufficient time management).

2.3. Where MockPoint is responsible for the User's inability to take the test (platform outage, credential delivery failure, grading system failure), the 7-day limit in §2.2 does not apply, and a refund or replacement credential will be issued regardless of elapsed time.

3. Refund Process

3.1. Refund requests are submitted via Telegram @mockpoint_support with:

• Order details (test purchased, purchase date)
• Reason for refund
• Payment method used

3.2. Refund requests are reviewed within 3 business days.

3.3. Approved refunds are returned via the original payment method within 7 business days.

3.4. Any transaction fees charged by the payment provider on the refund are absorbed by MockPoint. The User receives the full purchase amount.

Qaytarish Siyosati — MockPoint

1. Umumiy shartlar

1.1. Ushbu Qaytarish Siyosati MockPoint platformasi orqali qilingan barcha xaridlarga taalluqlidir.

2. Qaytarish uchun malakalilik

2.1. Qaytarishlar quyidagi hollarda mumkin:

• Hisob ma'lumoti ishlatilmagan (Foydalanuvchi testni boshlash uchun hisob ma'lumoti bilan tizimga kirmagan), va
• So'rov xariddan keyin 7 kun ichida yuborilgan, yoki
• MockPoint tomonidagi texnik muammolar Foydalanuvchining testdan o'tishiga to'sqinlik qilgan.

2.2. Qaytarishlar quyidagi hollarda mumkin emas:

• Hisob ma'lumoti allaqachon testni boshlash uchun ishlatilgan, yoki
• Xariddan keyin 7 kundan ko'proq vaqt o'tgan (§2.3 da qamrab olingan hollar bundan mustasno), yoki
• Foydalanuvchi o'zining shaxsiy sabablari (yomon internet aloqasi, qurilma muammolari, vaqtni boshqarishdagi kamchiliklar) tufayli testni tugatmagan.

2.3. Foydalanuvchining testdan o'ta olmasligiga MockPoint javobgar bo'lgan hollarda (platforma ishlamay qolishi, hisob ma'lumotini yetkazishning muvaffaqiyatsizligi, baholash tizimining nosozligi), §2.2 dagi 7 kunlik cheklov qo'llanilmaydi va o'tgan vaqtdan qat'i nazar, qaytarish yoki almashtiruvchi hisob ma'lumoti beriladi.

3. Qaytarish jarayoni

3.1. Qaytarish so'rovlari Telegram @mockpoint_support orqali quyidagi ma'lumotlar bilan yuboriladi:

• Buyurtma tafsilotlari (sotib olingan test, sotib olish sanasi)
• Qaytarish sababi
• Foydalanilgan to'lov usuli

3.2. Qaytarish so'rovlari 3 ish kuni ichida ko'rib chiqiladi.

3.3. Tasdiqlangan qaytarishlar 7 ish kuni ichida asl to'lov usuli orqali qaytariladi.

3.4. Qaytarishda to'lov provayderi tomonidan olinadigan har qanday tranzaksiya to'lovlari MockPoint tomonidan qoplanadi. Foydalanuvchi to'liq xarid summasini oladi.